Terms of service

OVERVIEW 

Welcome to Olea Dalma! The terms “we”, “us” and “our” refer to Olea Dalma. Olea Dalma operates this store and this website, including all associated information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Olea Dalma is powered by Shopify, which enables us to provide the Services to you.

The following terms and conditions, together with all policies referenced herein (these “Terms and Conditions” or “Terms”), describe your rights and obligations when using the Services.

Please read these Terms and Conditions carefully, as they contain important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting or using our Services, or by interacting with our Services, you agree to these Terms and Conditions and to our Privacy Policy (oleadalma.com/policies/privacy-policy). If you do not agree to these Terms and Conditions or to the Privacy Policy, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your state or province of residence and that you have given us your consent for any minor dependants of yours to use the Services on devices that you own, purchase or manage.

In order to use the Services, including to access or browse our online stores or to purchase the products and services we offer, you may be asked to provide certain information, such as your email address and billing, payment and shipping information. You represent that all information you provide in our stores is accurate, current and complete, and that you have all necessary rights to provide this information.

You are solely responsible for the security of your login credentials and for all activity on your account. You may not transfer, sell, assign or license your account to any third party.

SECTION 2 – OUR PRODUCTS We have made every effort to display our products and services accurately in our online stores. Please note, however, that the colours or appearance of the products may differ from the display on your screen, depending on the type of device you use to access the store as well as the settings and configuration of your device.

We do not warrant that the appearance or quality of the products or services you purchase will meet your expectations or match the images or descriptions in our online stores.

All product descriptions may be changed at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and to limit, on a case-by-case basis, the quantities of the products we offer to any person, geographic region or jurisdiction.

SECTION 3 – ORDERS When you place an order, you are making an offer to purchase. Olea Dalma reserves the right to accept or decline your order at its own discretion for any reason. Your order is not accepted until Olea Dalma confirms acceptance. We must receive and process your payment before your order can be accepted. Please review your order carefully before submitting it, as Olea Dalma may no longer be able to accommodate cancellation requests once the order has been accepted. If we do not accept an order, or change or cancel it, we will attempt to notify you using the email address, billing address and/or telephone number provided with the order.

The return or exchange of your purchases is governed exclusively by the provisions of our refund policy (oleadalma.com/policies/refund-policy).

You represent and warrant that your purchases are intended for your personal or household use and not for commercial resale or export.

SECTION 4 – PRICES AND BILLING Prices, discounts and promotions may change without prior notice. The price charged for a product or service is the price in effect at the time the order is placed and is stated in your order confirmation email. Unless expressly stated otherwise, the prices shown do not include taxes, shipping costs, handling fees, customs duties or import charges.

The prices shown in our online stores may differ from the prices in our physical stores or in online stores and other shops operated by third parties. From time to time we may offer promotions in connection with our Services that may affect pricing and that are subject to separate terms and conditions. In the event of a conflict between the terms of a promotion and these Terms, the terms of the promotion prevail.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made in our stores. You agree to promptly update your account information and other details, including your email address and the numbers and expiry dates of credit cards, so that we can complete your transactions and contact you where necessary.

You represent and warrant that (i) the credit card details you provide are true, correct and complete, (ii) you are duly authorised to use that credit card for the purchase, (iii) the charges you incur will be honoured by your credit card company and (iv) you will pay the charges you incur at the stated prices, including shipping and handling fees and any applicable taxes.

SECTION 5 – SHIPPING AND DELIVERY We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We accept no responsibility for delays caused by shipping carriers, customs clearance or events beyond our control. Once we have handed the goods over to the shipping carrier, title and the risk of loss pass to you.

SECTION 6 – INTELLECTUAL PROPERTY Our Services, including but not limited to all trade marks, brands, texts, advertisements, images, graphics, product reviews, videos and audio files, as well as their design, selection and arrangement, are the property of Olea Dalma, its affiliates or licensors and are protected by domestic and foreign patent, copyright and other intellectual property laws.

These Terms permit you to use the Services solely for your personal, non-commercial use. Without our prior written consent, you may not reproduce, distribute, modify, publicly display, publicly perform, republish, download, store, transmit or create derivative works from any of the materials on the Services. Except as expressly provided herein, nothing in these Terms grants you, or may be construed as granting you, a licence or other rights under any patent, trade mark, copyright or other intellectual property of Olea Dalma, Shopify or any third party. Unauthorised use of the Services may constitute a violation of applicable intellectual property laws. All rights not expressly granted herein are reserved to Olea Dalma.

The names, logos, product and service names, designs and slogans of Olea Dalma are trade marks of Olea Dalma or its affiliates or licensors. You may not use these trade marks without the prior written permission of Olea Dalma. The name, logo, product and service names, designs and slogans of Shopify are trade marks of Shopify. All other names, logos, product and service names, designs and slogans on the Services are trade marks of their respective owners.

SECTION 7 – OPTIONAL TOOLS As part of the Services, you may be given access to customer tools provided by third parties. We neither monitor these tools nor have any control or influence over them.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions and without any endorsement. We accept no liability whatsoever for damages arising from or in connection with the use of optional third-party tools.

Any use by you of the optional tools offered through the website is entirely at your own risk and discretion. You should therefore familiarise yourself with, and accept, the terms of use of the relevant third-party tools.

We may also offer new features through the Services in the future (including the release of new tools and resources). Such new features are likewise deemed to form part of the Services and are subject to these Terms and Conditions.

SECTION 8 – EXTERNAL LINKS The Services may contain materials and hyperlinks to websites provided or operated by third parties (including embedded third-party features). We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites that you access. If you leave the Services to access such third-party materials or websites, you do so at your own risk.

We are not liable for damages in connection with your access to external websites or your purchase or use of products, services, resources or content on external websites. Please review the third party’s policies and procedures carefully and make sure you understand them before entering into any transaction. Complaints, claims, concerns or questions regarding third-party products and services should be directed to the relevant third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY Olea Dalma is powered by Shopify, which enables us to provide the Services to you. However, all sales and purchases you make in our store are made directly with Olea Dalma. By using the Services, you acknowledge that Shopify is not responsible for any aspect of sales between you and Olea Dalma, including any injury, damage or loss arising from the purchase of products and services. You hereby expressly release Shopify and its affiliates from any and all claims, damages and liabilities arising out of or in connection with your purchases and transactions with Olea Dalma.

SECTION 10 – PRIVACY POLICY All personal data we collect through the Services is subject to our Privacy Policy (oleadalma.com/policies/privacy-policy), and certain personal data may be subject to Shopify’s privacy policy, which can be viewed at shopify.com/legal/privacy/app-users. By using the Services, you confirm that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal data relating to your access to and use of the Services in order to provide and improve the Services for you. Data you submit to the Services is transmitted to and shared with Shopify as well as third-party providers who may be located in a country other than your country of residence, in order to be able to offer you services. For more information about how we, Shopify and our partners use your personal data, please see our Privacy Policy.

SECTION 11 – FEEDBACK If you send, upload, publish, email or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans or other content (collectively “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display that Feedback in any media for any purpose, including for commercial purposes. For example, we may use our rights under this licence to operate, provide, evaluate, expand, improve and promote the Services and to fulfil our obligations and exercise our rights under the Terms and Conditions.

You further represent that: (i) you own or otherwise control all necessary rights in all Feedback; (ii) you have disclosed any compensation or incentives received in connection with the submission of your Feedback; and (iii) your Feedback complies with these Terms. We are and remain under no obligation to (1) keep your Feedback confidential; (2) pay you any compensation for your Feedback; or (3) respond to your Feedback.

We may, but are not obliged to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable, or that infringes the intellectual property of any party or these Terms and Conditions.

You agree that your Feedback will not infringe the rights of any third party. This includes copyrights, trade mark rights, privacy rights, personality rights and any other individual or proprietary rights. You further agree that your Feedback will not contain defamatory or otherwise unlawful, offensive or obscene statements, and will not contain computer viruses or other malware that could in any way impair the operation of the Services or any related website. You may not use a false email address, impersonate another person, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for any Feedback you provide and for its accuracy. We assume no responsibility or liability for Feedback published by you or by third parties.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS Occasionally, information on or within the Services may contain typographical errors, inaccuracies or omissions that may relate to product descriptions, prices, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions at any time without prior notice, and to change or update information or cancel orders if any information is inaccurate at any time (including after you have submitted your order).

SECTION 13 – PROHIBITED USES You may use the Services only for lawful purposes. You may not, directly or indirectly, access or use the Services: (a) for unlawful or malicious purposes; (b) to violate any international, federal, provincial or state regulations, rules, laws or local ordinances; (c) to infringe or violate our intellectual property rights or the intellectual property rights of third parties; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or otherwise injure our employees or other persons; (e) to submit false or misleading information; (f) to send, knowingly receive, upload, download, use or re-use material that does not comply with these Terms; (g) to send, or procure the sending of, any advertising or promotional material, including junk mail, chain letters, spam or similar unsolicited communications; (h) to impersonate or attempt to impersonate any other natural or legal person; or (i) to engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or which, in our assessment, may harm Olea Dalma, Shopify or the users of the Services or expose them to liability.

In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that is or could be used in a way that affects the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell or otherwise exploit any portion of the Services; (c) collect or track the personal data of others; (d) misuse the Services for spam, phishing, pharming or pretexting; (e) use any robot, spider, scraping tool, data harvesting and extraction tool, automatic device or process, AI tool (e.g. agentic AI) or automated or manual means to access the Services; or (f) interfere with, circumvent or manipulate the security or authorisation features, the robot exclusion header or other measures we use to restrict access to the Services. We reserve the right to suspend, disable or terminate your account at any time and without notice if we determine that you have violated any part of these Terms.

SECTION 14 – AGENTS 14.1 This section (the “Agent Terms”) applies if you use, permit, enable or cause the use of an Agent to access, use or interact with the Services. “Agent” means any software or service that acts autonomously or semi-autonomously on behalf of or at the direction of a natural or legal person and that may be run on behalf of, or using the device of, a person without direct supervision.

14.2 No Agent may access, use or interact with the Services unless it identifies itself at all times and acts in strict compliance with the requirements in Section 14.4 below. Furthermore, no Agent is permitted to access, use or interact with the Services if we have asked it to refrain from accessing, using or interacting with a Service.

14.3 We may restrict, including by technical means, whether and how an Agent accesses, uses and interacts with the Services.

14.4 Agents: (i) must indicate in all HTTP/HTTPS requests that the request originates from an Agent and disclose the name of the Agent by including the following in the request’s user-agent string: “Agent/[agent name]”. (ii) must not conceal or obscure the fact that access, use or interaction originates from an Agent, for example by (a) imitating human behaviour and interaction patterns or (b) completing or circumventing CAPTCHAs or measures intended to distinguish use by computers from use by humans; (iii) must respond truthfully to questions or prompts intended to determine whether interactions originate from a human or a computer; (iv) must not circumvent or otherwise avoid measures intended to prevent, restrict, modify or control whether and how Agents access, use or interact with Shopify Consumer Services.

SECTION 15 – TERMINATION We may terminate this agreement or your access to the Services (or any part thereof) at any time and without notice at our sole discretion, and you remain obliged to pay all amounts due up to and including the date of termination.

The following sections continue to apply after termination: Intellectual Property, Feedback, Termination, Warranty Disclaimer, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy and all other provisions which by their nature should survive termination.

SECTION 16 – WARRANTY DISCLAIMER The information provided on or through the Services is for general information purposes only. We make no warranty as to the accuracy, completeness or usefulness of this information. Any reliance on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or by other visitors to the Services, or by third parties who become aware of its content.

EXCEPT AS EXPRESSLY STATED BY OLEA DALMA - OLIVE OIL, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED FOR YOUR USE “AS IS” AND “AS AVAILABLE”, WITHOUT ANY REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE AND NON-INFRINGEMENT OF THIRD-PARTY RIGHTS. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOU WILL BE ABLE TO USE THE SERVICES UNINTERRUPTED, TIMELY, SECURELY OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR PROHIBIT THE EXCLUSION OF IMPLIED OR OTHER WARRANTIES, SO THE FOREGOING DISCLAIMER MAY NOT APPLY TO YOU.

SECTION 17 – LIMITATION OF LIABILITY TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL OLEA DALMA - OLIVE OIL, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM OR ANY DIRECT, INDIRECT, INCIDENTAL OR SPECIAL DAMAGES, PUNITIVE DAMAGES, CONSEQUENTIAL DAMAGES OR EXEMPLARY DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS OR SIMILAR DAMAGES, WHETHER SUCH DAMAGES ARE ASSERTED IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR STRICT LIABILITY, ARISING FROM YOUR USE OF THE SERVICES OR THE PRODUCTS PURCHASED THROUGH THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING BUT NOT LIMITED TO ERRORS AND OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND ARISING FROM THE USE OF THE SERVICES OR CONTENT (OR PRODUCTS) POSTED, TRANSMITTED OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SECTION 18 – INDEMNIFICATION You agree to indemnify, defend and hold harmless Olea Dalma, Shopify and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from and against any losses, damages, liabilities or claims, including reasonable legal fees, payable to third parties as a result of or in connection with (1) your breach of these Terms and Conditions or the documents incorporated herein by reference, (2) your violation of applicable law or the rights of third parties, or (3) your access to and use of the Services.

We will notify you of any indemnifiable claim, provided that a delay in notification does not release you from your obligations unless you suffer material prejudice as a result. We may control the defence and settlement of any such claim at your expense, including the choice of counsel, but will not settle any claim requiring non-monetary obligations on your part without your consent (which shall not be unreasonably withheld). You will cooperate in the defence against indemnifiable claims, including by providing relevant documents.

SECTION 19 – SEVERABILITY If any provision of these Terms and Conditions is found to be unlawful, void or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms and Conditions. The validity and enforceability of the remaining provisions shall not be affected by such a determination.

SECTION 20 – WAIVER; ENTIRE AGREEMENT Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of that right or provision.

These Terms and Conditions, together with any policies or operating rules we post on this website or in relation to the Service, constitute the entire agreement and understanding between you and us and govern your use of the Service. They supersede all prior or contemporaneous agreements, communications and proposals between you and us, whether oral or written (including, among other things, prior versions of the Terms and Conditions).

Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the party that drafted this document.

SECTION 21 – ASSIGNMENT You may not delegate, assign or transfer this agreement or your rights and obligations under these Terms without our prior written consent; any such attempt is void. We may assign, transfer or delegate these Terms and our rights and obligations without your consent or notice to you.

SECTION 22 – GOVERNING LAW These Terms and Conditions, as well as any separate agreements under which we provide Services to you, are governed by and construed in accordance with the jurisdiction of the competent courts at the registered office of Olea Dalma (Croatia). You and Olea Dalma consent to the local and personal jurisdiction of those courts.

SECTION 23 – HEADINGS The headings used in this agreement are for convenience only and neither limit nor otherwise affect these Terms.

SECTION 24 – CHANGES TO THE TERMS AND CONDITIONS The most current version of the Terms and Conditions can be viewed on this page at any time.

We reserve the right to update, change or replace parts of these Terms and Conditions at our discretion by posting updates and changes on our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms as required by applicable law, and those changes take effect on the date stated in the notice. By continuing to use or access the Services after changes to these Terms and Conditions have been posted, you agree to those changes.

SECTION 25 – CONTACT INFORMATION Please send questions about the Terms and Conditions to info@oleadalma.com.

Our contact details are set out below:

Olea Dalma - Olive Oil

info@oleadalma.com

Donje Biljane 251, 23420 Benkovac, Croatia