Refund policy

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it, unworn, unused, with tags attached and in its original packaging. You will also need the receipt or another proof of purchase.

To start a return, you can contact us at info@oleadalma.com. Please note that returns must be sent to the following address:

Olea Dalma, Donje Biljane 251, 23420 Benkovac

If your return is accepted, we will send you a return shipping label together with instructions on how and where to send your parcel. Items sent back to us without a previously requested return will not be accepted.

If you have any questions about returns, you can contact us at any time at info@oleadalma.com.

Damage and problems
Please check your order upon receipt and contact us immediately if the item is defective or damaged, or if you have received the wrong item, so that we can assess the problem and put it right.

Exceptions / items not eligible for return
Certain items cannot be returned, for example perishable goods (such as food, flowers or plants), custom-made products (such as special orders or personalised items) and personal care products (such as beauty products). Please get in touch with us if you have questions or concerns about a particular item. 

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges
Returning the item you received is the fastest way to obtain the item you want. Once the return has been accepted, you can purchase the new item in a separate order.

European Union – 14-day right of withdrawal
Notwithstanding the above, if the goods are shipped to the European Union you have the right to cancel or return your order within 14 days without giving any reason. As described above, the item must be in the same condition in which you received it, unworn, unused, with tags attached and in its original packaging. You will also need the receipt or another proof of purchase.

Refunds
We will notify you as soon as we have received and inspected your return and let you know whether the refund has been approved. If approved, you will automatically receive a refund to your original payment method within 10 business days. Please bear in mind that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@oleadalma.com.